Privacy Policy
Introduction
At MHWave, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website (“Site”) and services. By using our Site and services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
1.1 Personal Information: We may collect personal information such as your name, address, email address, phone number, and bank details when you interact with our services, such as when you request a vehicle valuation or complete a sale with us.
1.2 Vehicle Information: To provide accurate valuations and facilitate transactions, we collect details about your vehicle, including the make, model, registration number, mileage, and condition.
1.3 Usage Data: We collect information about how you use our Site, including your IP address, browser type, pages visited, and the date and time of your visit. This helps us understand how users navigate our Site and allows us to enhance the user experience.
1.4 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Site. This helps us personalise your experience and improve our services. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
MHWave uses your information for the following purposes:
2.1 Providing Services: We use your personal and vehicle information to deliver our car buying and scrapping services, including generating valuations, processing transactions, and arranging vehicle collections.
2.2 Communication: We use your contact information to communicate with you regarding your transactions, respond to inquiries, and provide updates about our services.
2.3 Improving Our Services: Usage data helps us analyse how our Site is used and identify areas for improvement, enabling us to enhance the functionality and user experience.
2.4 Marketing: With your consent, we may use your information to send you promotional materials, special offers, and information about our services. You can opt out of marketing communications at any time by following the instructions provided in our emails or contacting us directly.
2.5 Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
3.1 Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, vehicle inspectors, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
3.2 Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or respond to a government request.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner or successor entity.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. However, please note that no data transmission over the internet can be guaranteed as completely secure, and we cannot ensure or warrant the security of any information you transmit to us.
5. Your Rights
You have certain rights regarding your personal information, including:
5.1 Access: You have the right to request access to the personal information we hold about you.
5.2 Correction: If you believe any information we hold about you is incorrect or incomplete, you have the right to request that we correct or update it.
5.3 Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
5.4 Objection: You have the right to object to the processing of your personal information for marketing purposes or on grounds relating to your particular situation.
5.5 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
5.6 Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [Contact Information]. We may require verification of your identity before processing your request.
6. Cookies
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve your experience. We use the following types of cookies on our Site:
6.1 Essential Cookies: These cookies are necessary for the proper functioning of our Site. They enable core features such as security, network management, and accessibility.
6.2 Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting information about page visits, traffic sources, and user behaviour. This data is used to improve our Site and services.
6.3 Functionality Cookies: These cookies allow our Site to remember choices you make, such as your language preferences or region, and provide enhanced, personalised features.
6.4 Advertising Cookies: We may use these cookies to deliver relevant advertisements to you on our Site or third-party websites based on your interests. They also help us measure the effectiveness of our advertising campaigns.
6.5 Managing Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our Site and limit your ability to use certain features.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date at the top will indicate when the policy was last revised. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Wave Group
Parsons Road
Daventry
NN11 8RA
01322 800025
[email protected]
Thank you for trusting MHWave with your personal information. We are committed to protecting your privacy and ensuring your data is handled with care and respect.