Cookies & Privacy Policy
Introduction
Welcome to MHWave’s Cookies & Privacy Policy. We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data when you use our website (“Site”) and services. It also explains our use of cookies and your rights regarding your personal information.
By using the MHWave website, you agree to the terms of this Cookies & Privacy Policy. If you do not agree with this policy, please do not use our Site or services.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
1.1 Personal Information: When you use our services, we may collect personal information such as your name, address, email address, phone number, and bank details. This information is typically collected when you fill out forms on our Site, such as when you request a vehicle valuation or agree to sell your car to us.
1.2 Vehicle Information: To provide you with an accurate vehicle valuation and proceed with the sale, we collect information about your vehicle, including the make, model, registration number, mileage, and condition.
1.3 Usage Data: We collect information about how you interact with our Site, including your IP address, browser type, pages visited, and the date and time of your visit. This helps us understand how users navigate our Site and allows us to improve the user experience.
1.4 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site, track user activity, and understand user preferences. More details on our use of cookies can be found in the “Cookies” section below.
2. How We Use Your Information
MHWave uses your information for the following purposes:
2.1 Providing Services: We use your personal and vehicle information to provide our car buying and scrapping services, including generating vehicle valuations, processing transactions, and arranging vehicle collections.
2.2 Communication: We use your contact information to communicate with you regarding your transactions, respond to your inquiries, and provide updates about our services.
2.3 Improving Our Services: Usage data helps us understand how our Site is used and allows us to improve our services, develop new features, and enhance user experience.
2.4 Marketing: With your consent, we may use your information to send you promotional materials, offers, and information about our services. You can opt out of receiving marketing communications at any time by following the instructions provided in our emails or contacting us directly.
2.5 Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
3. Cookies
Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve your experience. We use the following types of cookies on our Site:
3.1 Essential Cookies: These cookies are necessary for the proper functioning of our Site. They enable core features such as security, network management, and accessibility.
3.2 Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting information about page visits, traffic sources, and user behaviour. This data is used to improve our Site and services.
3.3 Functionality Cookies: These cookies allow our Site to remember choices you make, such as your language preferences or region, and provide enhanced, personalised features.
3.4 Advertising Cookies: We may use these cookies to deliver relevant advertisements to you on our Site or third-party websites based on your interests. They also help us measure the effectiveness of our advertising campaigns.
3.5 Managing Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our Site and limit your ability to use certain features.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
4.1 Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, vehicle inspectors, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
4.2 Legal Requirements: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or respond to a government request.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner or successor entity.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot ensure or warrant the security of any information you transmit to us.
6. Your Rights
You have certain rights regarding your personal information, including:
6.1 Access: You have the right to request access to the personal information we hold about you.
6.2 Correction: If you believe that any information we hold about you is incorrect or incomplete, you have the right to request that we correct or update it.
6.3 Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
6.4 Objection: You have the right to object to the processing of your personal information for marketing purposes or on grounds relating to your particular situation.
6.5 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
6.6 Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [Contact Information]. We may require verification of your identity before processing your request.
7. Changes to This Policy
We may update this Cookies & Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date at the top will indicate when the policy was last revised. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
8. Contact Us
If you have any questions or concerns about this Cookies & Privacy Policy, please contact us at:
The Wave Group
Parsons Road
Daventry
NN11 8RA
01322 800025
[email protected]
Thank you for choosing MHWave. We are committed to protecting your privacy and providing you with a safe and secure experience.